Terms & Conditions
1. Acceptance of Terms
By accessing and using Carlos Hospitality's food delivery service, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Service Description
Carlos Hospitality provides an online food ordering and delivery platform. Our services include:
- Online food ordering from our menu
- Food preparation and delivery services
- Customer support and order tracking
- Account management features
3. User Accounts
To place orders, you may need to create an account. You agree to:
- Provide accurate and complete information
- Keep your account information updated
- Maintain the security of your password
- Accept responsibility for all activities under your account
4. Orders and Payment
Order Placement
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.
Pricing
All prices are listed in local currency and include applicable taxes. Prices are subject to change without notice.
Payment
Payment is required at the time of order placement. We accept major credit cards and other payment methods as displayed on our platform.
5. Delivery Policy
- Delivery times are estimates and may vary based on location and demand
- You must be available to receive your order at the specified delivery address
- Delivery fees may apply based on location and order value
- We are not responsible for delays due to weather or circumstances beyond our control
6. Cancellation and Refund Policy
Cancellations
Orders can be cancelled within 5 minutes of placement. After this time, cancellation may not be possible if preparation has begun.
Refunds
Refunds will be processed for cancelled orders or in case of service issues. Refunds typically take 3-5 business days to process.
7. Food Safety and Allergies
We take food safety seriously, but you acknowledge that:
- You are responsible for informing us of any food allergies or dietary restrictions
- Cross-contamination may occur in our kitchen facilities
- We cannot guarantee that our food is free from allergens
- You consume our food at your own risk
8. Prohibited Uses
You may not use our service:
- For any unlawful purpose or to solicit others to perform unlawful acts
- To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
9. Limitation of Liability
Carlos Hospitality shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
10. Intellectual Property
The service and its original content, features, and functionality are and will remain the exclusive property of Carlos Hospitality and its licensors.
11. Termination
We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever.
12. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
Carlos Hospitality
Email: info@carloshospitality.com